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2024/27/04
| Programme Status: |
Completed |
| Programme Number: |
1486 |
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Programme Executive Summary (Scope):
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To provide a Service Desk that allows RBN users to log calls in a way that ensures that they are ultimately recorded and resolved within a reasonable turnaround time. There will be a technician attending calls while other technicians assist callers at their work stations and offices, calls that cannot be resolved by the help desk personnel will be escalated to relevant units within the ICT department.
In scope:
- Log calls;
- Respond calls;
- Resolve calls; and
- Develop, analyse and submit helpdesk report.
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| Key Focus Area: |
Governance & Administration |
| Focus Areas: |
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| Beneficiaries: |
RBN Employees |
| Regions: |
Capital Region |
| Villages: |
Phokeng |
| Institutions: |
Shared Services: IT |
| Baseline Start Date: |
Tuesday 1 January 2013 |
| Actual Start Date: |
Tuesday 1 January 2013 |
| Approved Annual Budget: |
Hidden |
| Budget Variance: |
2024 Year to date budget: Hidden
2024 Year to date expenses: Hidden
2024 Budget variance to date: 0 %
2024 Percentage of annual budget spent: 0 %
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| Risks: |
2 |
| Issues: |
Unresolved: 0
Resolved: 5
Total: 5
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Objectives
Issues
Risks
Tags:
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